Phillips & Still is committed to ensuring that your privacy is protected and our use of your personal information is governed by this Privacy Notice. On this site “Phillips & Still”, “our” and “we” each means Phillips & Still Ltd which collects and uses your information in the manner set out in this Privacy Notice. Any reference to “you” or “your” refers to anyone whose personal information we process.
Our use of your personal data will be governed by this Privacy Notice.
Phillips & Still is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation and your personal information will only be shared with others in accordance with this Privacy Notice.
This Privacy Notice explains:
If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated.
2. What is personal information
Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth or any information about your needs or circumstances which would allow us to identify you.
Some personal information is classified as “special data” under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive and we need to have further justifications for collecting, storing and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.
Any references to personal information in this privacy notice will include personal data and where relevant, special categories of personal data.
3. What personal information do we collect?
We will collect your full name and contact details (such as phone number, e-mail address and postal address) from whenever you engage with us.
In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating your identity, which will be at least one form of photographic identification 9such as a passport, a driving licence or an identification card) and one form of identification with proof of residence (such as a recent utility bill).
We will also confirm whether you have any relatives or close connections working at Phillips & Still so that we can consider potential conflict of interests and if identified how to manage these, in accordance with our statutory and regulatory obligations.
Depending on the service that we provide to you (or on your behalf) we may also collect additional personal information as detailed below:
Buy or Sell
If you are selling a property through us:
We will collect a contact telephone number and e-mail address to get in touch with you about organizing viewings and updating you on any offers received for your property.
Where you are not the legal owner of the property we will request from you as to your ability to sell the property such as a Power of Attorney, Guardianship Order or Grant of Probate.
If you wish to purchase a property we are listing for sale, where you have specifically provided us with these we will collect personal information relating to specific access requirements you may have in relation to a property so that we can find a property that is suitable for your needs. We will also collect personal information required to source a property for you and, where required, negotiate the purchase of a property on your behalf.
If you subscribe to receive research, news or other market updates from us, then in addition to the above we will collect details about the sector in which you work and the type of content that would like to receive.
4. How we use your personal information
What is the legal basis of our data processing?
Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to use your information:
Where the processing is necessary for us to carry out activities for which it is in Phillips & Still’s legitimate interest (or those of a third party) to do so and provided that your interests and fundamental rights do not override those interests, including:
Processing that is necessary for us to provide our business, brands and products and measure the reach and effectiveness of our campaigns – this will include sending you marketing information from time to time after you have engaged us to provide services or received services from us which may be similar and of interest to you or where you have expressly indicated that you would like to receive such information. You have the right to opt out of receiving this information at any time.
Processing that is necessary to improve our knowledge of the real estate sector – this will include undertaking market analysis and research so that we better understand trends in the property sector and provide better knowledge along with more tailored and relevant services for our customers in the future.
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively – this will include: verifying the accuracy of information that we hold about you and create a better understanding of you as a customer; processing for administrative efficiency purposes such as where we outsource certain administrative functions to third parties who are specialize in such services: processing for network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorized access or to comply with a request from you in connection with the exercise of any of your rights outlined below:
In more limited circumstances we may also rely on the following legal bases
Where we need to protect your interests (or someone else’s interests)
Where it is needed in the public interest for official purposes
We may process special categories of personal information and criminal conviction information in the following limited circumstances:
With your explicit consent, in which case we will explain the purpose for which the information will be used at the point where we ask for your consent.
5. How we use your personal information
For specific information on how your personal information will be used for the services you have requested us, please elect from any of the options below:
Buy or Sell
We use your personal information for the purposes of fulfilling our obligations to you to sell your property or, if you are a buyer for the purposes of arranging a contract for sale for you.
If you are purchasing a property we are acting as agents for the sale of the property through us we will share your personal information with your appointed solicitors and the solicitors acting for the other side of the deal as is necessary to facilitate the sale or purchase.
Should you invite us to recommend a solicitor to act on your behalf then with your consent we will share your personal information with the solicitor we recommend.
We may pass your personal data to My Mortgage Company, an independent company with which Phillips & Still has a preferred supplier relationship, on a referral basis in relation to the arrangement of financing to allow you to acquire a property and/or the provision of the following services:
If you are obtaining mortgage brokerage services we will disclose personal information that needs to be submitted to lenders in order to fulfil our obligations.
If you are an insurance customer we will disclose information to be sent a selected panel of insurance providers in order to obtain suitable options for insurance products for your requirements.
Other uses of your personal information
If we sell any part of our business and/or integrate with another organization your details may be disclosed to our advisers and to prospective purchasers or joint venture partners and their advisers. If this occurs the new owners of the business will only be permitted to use your information in the same or similar way as set out in this Privacy Notice.
We may share your personal information with any person working within the Phillips & Still organization including independent contractors providing essential services on our behalf such as erection of for sale boards and provision of Energy Performance
Certificates on a strictly need to know basis to ensure we are able to perform our obligations to you.
We will hold your personal information on our client management systems and use this to provide you with marketing information about similar services offered by Phillips & Still to those you have engaged us to provide which we feel you might find useful from time to time. You have the opportunity to opt out of receiving the information at any time.
What happens if you do not provide information that we request:
We need some of your personal information to perform the services you have requested from us. For example contact information so we can update you and arrange viewings, etc.
We also need some information so that we can comply with our legal obligations. For example identity documents to prevent fraud and money laundering.
If you do not provide the information required we will not be able to perform our contract with you and may not be able to provide certain services to you.
6. How we keep your information secure
The security of information is very important to us and we have measures in place to which are designed to prevent unauthorized access to your personal information including but not limited to:
Our client files are stored on our secure management systems. Access is restricted on our client systems to those within the business who are required to have access to your information for legitimate business purposes.
Hard copy documentation is stored in locked cabinets.
All data is hosted at datacentres which have systems and protections in place to protect against unauthorized access, and other external factors that could cause damage to your personal data. There are strict access requirements in place and access is restricted to those absolutely necessary.
We ensure access to personal information is restricted to Phillips & Still employees and workers on a need to know basis. Training is provided to any of those Phillips & Still employees who need access to personal information.
7. For how long do we keep your personal information
The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you. This is the case for example where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.
8. Your rights in relation to your personal information
You have a number of rights in relation to your personal information, these include the right to:
Request that we erase your personal information in the following circumstances:
Ask us to restrict our data processing activities where you consider that:
Personal information is inaccurate
Request a copy of certain personal information that you provided to us in a commonly used electronic format. This right relates to personal information that you have provided
to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information
Object to our processing of your personal information where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information, and
not be wholly subject to automated decisions which produce legal effects or which could have similarly significant effect on you.
If you like to exercise any of your rights please contact firstname.lastname@example.org
9. Complaints and Contact Details
If you have any complaints about the way we use your personal information please contact our Director Chris Still at email@example.com who will try and resolve the issue. If we cannot resolve any issue, you have the right to complain to the data protection authority, the Information Commissioner Office. If you need more information about how to contact your local data protection authority please let us know by contacting us at firstname.lastname@example.org
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"Chris Still from Philips and Still has been amazing during this very difficult sale. He has resolved the unresolvable. My husband and I highly recommend him, we will certainly be using him with any future sales or purchases. Overall fantastic experience thanks a million!"
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